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Glass Fiber Reinforced Concrete (GFRC) Fountains 

How will my items be shipped?

Items will be shipped by freight delivery.  Expect shipment in 2-4 weeks, and a tracking number will be received in 1-3 business days after shipment, then allow for transit time.

What is freight delivery?

Freight delivery means your product will be shipped and arrive via a large truck. Freight delivery is used when the size and/or weight of the product is too large to ship using small package carriers (UPS, FedEx).   These freight deliveries require someone to be present during delivery and are made during normal business hours.  The carrier will call you in advance to schedule a convenient delivery time.

Curbside deliveries are made to the driveway outside the house. Transporting the item into the home or other area is the customer's responsibility.  Delivery agents are not equipped to dispose of packaging materials.

Are all pieces ordered accounted for?

It is your responsibility that all items are correct and all pieces accounted for before you sign for the delivery.  If a box is missing, you may accept the delivered pieces, make a note of the shortage on the delivery ticket, and contact our Customer Service Department, 423-280-0746 or support@fountainflair.com

What are the fountains made out of?

They are made out of glass fiber reinforced concrete (GFRC) which is lightweight in comparison to traditional concrete and are more durable.  The material has fiberglass which withstands the cold and will not crack.  But like all concrete, surface cracks may appear. 

How do I install my GFRC fountain?

There is a parts bag shipped with each GFRC fountain.  Lay the basin on a level surface, take the pump cord through the hole in the basin, and plug up the hole with the rubber plug provided in the parts bag.  You can wipe clear silicone on the plug to act as an adhesive to stick to the hole better, for a secure fit.  Then connect the vinyl tube provided in the part bag to the ball valve.  The vinyl tube will connect to another tube in your pump box that will then attach to the pump.  The pump is placed in the pump ring section of the fountain basin and the top piece is placed

How do I remove the calcium build up?

Apply white vinegar where the buildup is.  After you apply, run the fountain, the molecules in the water will actually diminish the residue.  In some states, water is really hard making it very difficult to remove residue on any product made out of concrete but the vinegar will certainly help.

How much water do I put in my fountain?

Please keep your fountain three quarters full.  Remember, water evaporates and if the fountain is running all day, it needs attention to refill it to avoid a pump burn out. 

 

Fiberglass Fountains

How will my items be shipped?

Items will usually be shipped by UPS ground. Shipping times average 7-10 days from the day you placed your order.

 

Copper and Brass Fountains

How will my items be shipped?

Items will usually be shipped by FedEx ground. Shipping times average 7-10 days from the day you place your order. Customers are responsible for shipping charges of any return items.

 

 

 

Do you have a catalogue?

No we do not.  We are internet only so as to keep our costs down.

 

 

 

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